Business waste: The silent value killer

New Podcast

In a new episode of the Art of Procurement podcast, host Philip Ideson is joined by Pratik Patel, Director of Category Management – Labor/North America Technology Spend at Mastercard, to learn about how procurement can build a strong business case for more investment, influence and strategic decision-making power by identifying and eliminating waste.

“I look at building a business case in terms of storytelling, and the story that you have to be able to tell in procurement is around better, faster and cheaper,” said Pratik.

Pratik explains the “D.O.W.N.T.I.M.E.” framework, which encompasses the following elements and can help procurement leaders eliminate waste by analysing and optimising their workflows:

  • Defects: Identifying Contract Variations
  • Overproduction: Beyond Unnecessary Reporting
  • Waiting: Minimising Handoff Delays
  • Non-Utilised People: Maximising Team Potential
  • Transportation: Reducing Unnecessary Handoffs
  • Inventory: Managing Workload and Visibility
  • Motion: Eliminating Unnecessary Activities
  • Excess Processing: Focusing on Value-Added Activities


There’s also a discussion on making D.O.W.N.T.I.M.E real for stakeholders and how it can help procurement demonstrate value to the business while building a strong foundation for further investment in the function.

Listen to the podcast here or via Apple and Spotify.