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Podcast: Escaping the services procurement comfort zone with Art of Procurement and Gordon Donovan

AoP Podcast

Gordon Donovan, Vice President Research of Procurement & External Research at SAP, recently joined Philip Ideson on the Art of Procurement podcast to discuss the findings of a comprehensive research study into the current state of services procurement.

Art of Procurement conducted the global study in partnership with SAP, revealing that less than 10 percent of respondents said their organisation’s services strategy is heavily influenced by services’ impact on the end customer.

In this fast-paced episode, Philip and Gordon talk about the current limitations that exist within services procurement and the levers procurement needs to pull to step out of the shadows, in order to take a rightful seat at the decision-making table.

The podcast asks:

  • When considering insource versus outsource, how well does the procurement team understand the broader market in terms of capability and capacity?
  • Is procurement successfully collaborating with budget holders and the c-suite to become more involved in strategic discussions? 
  • Are customers the key to unlocking procurement’s influence?

Gordon suggests that if procurement isn’t invited into key strategic discussions about services spend or given a voice in the decision making process, it’s probably because of a perception problem – with further discussion delving into how to fix this.

“We have to incentivise the supplier to collaborate with us in a way that creates a different way of doing something – it might take us all out of our comfort zones, but it’s going to deliver a better outcome,” says Gordon.

Listen to the podcast here or find it on Spotify and Apple Podcasts.

To hear more from Gordon in his exclusive monthly column for PASA, sign up for your free copy of PASA’s Procurement Insider, which is delivered direct to your inbox each Tuesday. 

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