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customer experience

Have we taken our eyes off the road when it comes to customer experience?

American industrialist Henry Ford is well known for being a pioneer in the assembly line technique that allowed the Ford Motor Company to make the first affordable automobile. However, what Ford is less known for was his ingenuity in identifying the need to provide a repair service for the cars they sold, making him one […]

Have we taken our eyes off the road when it comes to customer experience? Read More »

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