The 8th PASA Annual Health & Aged Care Procurement Conference.

Bringing together the largest gathering in the country of health sector and aged care sector procurement leaders and their teams.

May 10-11, 2023 | Royal Randwick Racecourse

Join leading health and aged care procurement leaders.

The health sector faces the daunting task of making healthcare affordable for an aging population.

This is the primary challenge the procurement profession in the sector is addressing, in the context of post-Covid strains, economic woes, skills shortages and working to raise standards of care.

This health and aged care conference equips you with the insights and knowledge to tackle these challenges. First 150 buyers attend free. 

Key supply side questions answered

This event will over other key supply side questions including risk in the health supply chain, supply bottlenecks, the state of the medical equipment and PPE market, ESG factors in purchasing, post-Covid commercial strategies and progress.

Royal Commission impacts  

 Learn about the relevant recommendations from the final report of the Royal Commission into Aged Care Quality and Safety. 

Driving up value despite inflation

In an economic environment of over 7% inflation, savings are scarce. There’s all the more reason to focus on driving up value from the supply side in different ways. Discover how and the specifics to benefit patients as much as health care providers.

Is it time for procurement to look to the medical side for inspiration in the ‘value based healthcare’ philosophy and how this can be successfully applied commercially as well as medically?

The challenges facing procurement in the health and aged care sector.

Health and aged care faces persistent challenges beyond the pandemic and economic woes.

Supply chain stress, talent gaps, the aged care Royal Commission, increased standards, budget restrictions, environmental expectations, and inflation are impacting procurement.

Hear relevant case studies

  • Benchmark against case studies from NSW HealthShare, SA Health, NZ Health, Austin Health, Australian Unity, Red Cross Lifeline, Uniting Care, Integrated Living and others.
  • Procurement leaders reveal how they are prioritising strategies through in the public and private sectors.
  • Hear directly from key suppliers, including the Managing Director of Johnson & Johnson. 


  • Hear thought leadership contributions on health sector procurement from Bain & Co, KPMG, ArcBlue and Stewart Brown.
  • Category specialists will cover in-house v outsourced catering, laundry services, electric beds, hygiene and waste services – plus contract nursing.
  • See how vendors are innovating and working to meet health sector needs.
  • Network with about 300 peers, and industry experts during a complimentary drinks reception.

What's coming up.

Speakers over two days
CPD Points
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Health sector procurement delegates
Speakers over two days
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Health sector procurement delegates

Speaker Lineup.

Stay tuned as we finalise the keynote line-up of thought leaders in the health and aged care sector.

Rod Treadwell

Te Whatu Ora - Health New Zealand

Rod is a senior procurement executive with over 20 years experience in procurement, supply
management, commercial, legal and relationship management roles in infrastructure, primary
industry, telecommunications and health. Having started his career as a lawyer in both central
government and private sector entities, Rod moved into procurement roles in the energy and
telecommunication sectors.  After seven years at Telecom NZ, including leading the IT, Network and
general corporate procurement areas, Rod moved to Australia in 2010 and took up a role at Qantas. 
He then moved to the role of Chief Procurement Officer at the NSW Office of Finance and Services
then to the Executive Director Procurement for HealthShare NSW.  Rod returned to NZ in 2020 and
currently holds the position of General Manager Procurement at Te Whatu Ora – Health New

Philp Chalkley

Australian Red Cross Lifeblood

Phil is a highly respected procurement leader and skilled professional, tertiary qualified in Business /
Commercial Law, procurement industry certified, with extensive history and experience in end to
end procurement & supply chain across multiple industries.
Phil has delivered cost-out programs and benefits for large global and national enterprises. Phil has
experience of managing and leading procurement functions in US, Asia, UK and Australia delivering
major reforms and commercial & supply risk mitigation strategies in tough economic conditions and
has a strong self-awareness to adopt variable methods when engaging and developing relationships
with diverse and vibrant stakeholders at all levels.
His experience spans Direct and Indirect categories, across a wide range of sectors, with extensive
experience in leading major negotiations, complex go-to market strategies, supply chain & inventory
efficiency, undertaking multi-stage sourcing processes, developing RFx commercial construct &
performance regime, consideration of ‘whole of life costs’, and contract & purchasing requirements,
with success in delivering operational programs and integration of the procurement, supply chain
and asset/inventory management technology.
Phil is currently Director of Procurement & Supply, responsible for and managing a small team,
leading a national procurement function covering:
• shared services in category / strategic sourcing,
• contract management operations,
• transactional buyers and inventory operations,
• supplier relationship management (SRM), and
• materials demand planning.
Objective is to continually transform and maximise value & benefits from the global supply chain and
assets/inventory, while driving and implementing a cost optimisation program within a complex
multi-state matrix environment.

Phil was formerly the Chair of the Victorian branch of the Chartered Institute of Procurement &
Supply (CIPS).

Jelena Giro


As the Director of Altaira, Jelena is dedicated to promoting the changing face of aged care and is
passionate about working closely with her team and clients to achieve a high-quality ageing

experience for all Australians. Aligning with her passion, a council member of the RCSA Australia and
New Zealand Region Council for SA, and the RCSA Association of Nursing Recruitment Agencies
(ANRA) council.
Before joining Altaira in 2012, Jelena held positions across various industries, and while she gained a
wealth of experience and knowledge, she did not feel inspired or challenged until she found Altaira,
where she could see there was potential for growth and an opportunity to make a difference in the
lives of others. Her expertise in contract negotiation, business management, and entrepreneurship
have motivated the upwards projection of Altaira, as well as allowed her to have a voice to make
positive change in the aged care and recruitment sectors. Jelena’s biggest accomplishment achieved
at Altaira is implementing the mentorship program for graduate nurses. Jelena is a strong advocate
in supporting fairness and equality in the workforce and strongly believes that everyone needs to
start somewhere, they just need to be empowered with the right opportunities.

Nicki Doyle


Nicki Doyle is the lead partner for the ageing sector at KPMG.  An experienced consultant, with extensive experience working with clients within the ageing and community sectors, she brings her wealth of knowledge across the ageing sector to her clients including Commonwealth and State Government agencies, health services, for-profit and not-for-profit providers and other organisations who have a role in the ageing sector. 

Her key areas of interest are sustainable aged care, customer-centricity within aged care, and quality within aged care.  Through her work, she is committed to working with the aged care industry to improve outcomes for older Australians.

Andy Bee


Andy’s experience as a strategic change partner helped lead the change effort to successfully
implement an enterprise wide e-procurement solution across Australian Unity.
This delivered a scalable procurement solution to enable the Group to have real time insights on
spend management moving from a paper based purchase order process to now having over half a
million POs and invoices processed annually. In excess of $440M of spend was processed centrally
using a market leading procurement technology last year alone.
Over the last 8 years Andy has established strong relationships across Australian Unity focused on
initiatives where procurement creates value and has embedded procure-to-pay processes with the
introduction of 3 strategic pillars focused on Governance, Efficiencies and Insights. In his current role
as Group Procurement Manager, Andy is responsible for partnering with the business as the product
owner of Coupa to deliver tangible value across the Group.
Andy has solid change management experience working with a diverse group of companies across
numerous business transformation projects covering the full lifecycle of change management. Prior
to joining Australian Unity, Andy managed the change for a large scale IT transformation program in
the banking/financial services sector replacing multiple core systems and processes used by over
3000 technology end users globally.
His Masters of Business and Technology qualification from the University of NSW has provided the
opportunity to apply theory into practice and combine his strong customer service background from
his early days in hospitality.

Steven Borg


Steven Borg has worked in the commercial laundry industry for 30 years. As Aqualogic’s Project
Lead, he has managed the development and upgrade of many Aged Care Facilities’ laundries. He is
an expert in the field, specialising in laundry design, infection control, and operational efficiency.

Stuart Hutcheon


Stuart Hutcheon is Lead Partner of the Audit and Assurance division at StewartBrown. Stuart has
been providing valuable services to clients within the health, aged care, community services and not-
for-profit sectors for over 28 years. His strong commitment and vast knowledge of the sector has
given him considerable experience with presenting at the sector’s biggest conferences and

Damian Angus

Bain and company

In the Melbourne office of Bain, Damian works as a partner with a focus on healthcare. He is passionate about improving the health and wellbeing of communities through innovative approaches and reforms to the healthcare system. Damian brings a wealth of healthcare expertise, as well as strategy consulting experience, to his work and is known for his pragmatic approach.

Having spent two decades advising on strategy, performance improvement, and transformation programs within the healthcare sector, Damian has worked with clients ranging from State and Federal governments to non-profit organizations and corporations.

With an impressive educational background, Damian has earned a PhD in physiology, an MBA from Melbourne Business School, and a bachelor’s degree in science with honors from the University of Melbourne. He also sits on the boards of two non-profit organisations, Movember and the Skin Health Institute, which focus on health and wellbeing.

Nicole Aspray


Nicole Aspray is a Director supporting Procurement and Sourcing Advisory at KPMG.  Nicole has over 12 years of experiencing supporting organisations to drive sustainable procurement outcomes.  Having supported a number of clients and worked across of number of industries, including Aged Care, she bring a unique perspective on the function and a passion for helping organisations achieve shared goals and objectives

Her key areas of interest are ESG, supplier and customer centricity, digitalisation and process improvement.  She is excited to share learning to help the aged care industry deliver enhanced outcomes.

Who should attend.


We welcome buyers responsible for responsible for procurement of assets, goods or services throughout the health sector. Public, private and not-for-profit providers of all forms of healthcare are welcome including CFOs, CPOs procurement heads, supply managers, vendor mangers, contract managers, category managers, FM managers, finance managers and financial controllers.


Any suppliers to the health and aged care sector are welcome

  • Meet key procurement decision makers and influencers – unique to this conference only.
  • Gain an understanding of customer challenges and how to tackle them
  • Network directly with your marketplace, buyers, partners, thought-leaders and influencers. 

Our Sponsors.

Platinum Sponsor

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Stay tuned while we finalise the remainder of the programme.

Day one - Health


Registration opens & pre-event coffee, networking and vendor exhibition  


Welcome to Health and Aged Care Procurement 2023 and event housekeeping 

Lesley Wardropper, Owner of PASA and Managing Director 


Introduction and theme of HACP 2023 – Procurement adding Value beyond simple savings 

Jonathan Dutton FCIPS – CEO, PASA


Reducing cost through new models focussed on a better patient experience 

What are the key global, regional and local trends in healthcare, and how are some of these new models of care improving the patient experience yet also bringing better outcomes at a lower cost.?

And, what should be Procurement’s role in enabling these changes to healthcare and facilitating the transition to value-based care utilising new care models, including a focus on out of hospital care and virtual health?

Damien Angus, Partner (Health Sector), Bain & Co.  



Awaiting approval 


Morning coffee break and networking


The value based healthcare philosophy and how this can be successfully applied commercially as well as medically – A supplier’s view.


The current complexities in the healthcare ecosystem, and the inequities of care faced by Australian consumers in the midst of actual and potential reforms, present a difficult management environment throughout the health sector – which will likely demand that everyone will have to contribute more. 


Every part of the healthcare sector has a role to play in ensuring patients have access to the right treatment at the right time – including suppliers. 

Assuring good healthcare now and in future will demand that the industry makes it a priority to constantly innovate, to provide not only better technology for patients but technology that will create greater efficiencies – for example, reducing length of stay in hospitals, patient recovery time and provide bespoke tech support to patients and healthcare professionals to improve the continuity of care.

The medtech sector particularly can continue to create growing value for key stakeholders, including patients, clinicians and payers.

Susan Martin, Managing Director of Johnson & Johnson MedTech ANZ, and Chair of Medical Technology Association of Australia (MTAA) Board.


What does value, benefits and ‘savings’ really look like across our procurement categories today?

With many categories experiencing cost pressures, how and where do we now look to achieve value, benefits and new ‘savings’ during these challenging times? 

Using some practical examples from SA Health illustrates how the procurement team have broadened their value proposition for the organisation. 

Zarina Carty, Director Procurement Services & IT, SA Health 


He Ora Te Whakapiri – there is strength in unity

Understand how Te Whatu Ora – Health New Zealand Procurement and Supply Chain – is transforming itself to deliver broader public value to New Zealand through reform, consolidation, innovation, partnership, and co-design.  

See how 27 different organisations have started to come together to form a coherently organised health function focussing on leading-edge procurement and supply chain practices in a unique New Zealand context through strong sector alignment.

Rod Treadwell, GM Procurement, NZ Health Partnerships 


Refocusing healthcare from Cost to value to: A supply-side case study


Awaiting internal approval 


1pm – 2pm

Lunch break and open networking

2pm – 2.30pm 

How your supplier can add greater value to your organisation 

Buyers in the health sector are today under extreme pressure – not least to always ensure delivery in full on time (DIFOT), whilst making cash savings and ensuring full compliance at the same time. 

Yet good suppliers can help buyers deliver far more through better teamwork; saving cost, reducing risk, bringing supply-side innovation, tighter stock management, fulfilling broader ESG initiatives, and far more. The key is for the buyer to work with the supplier a spart of their team. 

Jessica Murdoch & Rebecca Robinson, Business Development Executives, Health Services at ISS Facility Services


Managing the supply side challenge at the hospital level

Proactive, or strategic, procurement is one important aspect of supply side management in the health sector.

Another, which often overlaps, is the inbound supply chain management of goods and services upon which hospitals and patients often have a critical dependency; as the pandemic illustrated so starkly. 

In the post-covid world, how can regular health providers, smaller health authorities and even singular hospital groups assure supply in such a complex and volatile VUCA world? 

William Smith, Director of Procurement & Supply, Austin Health, VIC 


Transformation in Practice: Health 

Case study: How ‘Australian RED CROSS Lifeblood’ transformed its supply side 

The Australian Red Cross have been through an extensive redesign and modernisation of their supply side management over recent years – with a central focus on category management, supplier relationship management, inventory management, and associated systems & processes.

Phil Chalkley, Director – Strategic Procurement & Supply Relationships, Australian Red Cross



Afternoon tea break and networking

ESG in healthcare 

4pm – 430pm 

The essentials for ESG standards on the supply-side of the health & aged care sector 

Higher patient care standards have rightly been top priority for the health sector of late, with product/service quality standards, risk management and cost control now not too far behind on the supply-side. 

Yet ethical, social & governance questions (ESG) are high in the public consciousness and stakeholders are also rightly concerned over ESG standards as well.

But what exactly are the specific must dos, the should dos and the could dos of ESG challenges for any procurement team in the health sector in 2023? 

Emily Synnott, Assoc Director, Social & Sustainable Procurement – ArcBlue Consulting 

4.30pm – 5pm 

Managing energy costs and emissions towards net zero throughout the healthcare sector 

The rising cost of energy does not spare the health sector, nor do emissions targets.

Understand how the best practice health providers are approaching the energy problem, forging renewable PPAs and adopting energy strategies to save both emissions and cost.  

Jackie McKeon, Program Director, The Business Renewables Centre (not-for-profit) 

5pm – 5.30pm

Q&A panel

What are the unique challenges facing Procurement in the Health sector in 2023 and beyond? 

Jonathan Dutton FCIPS – CEO, PASA


Close of Day One & Exec Summary 

Jonathan Dutton FCIPS – CEO, PASA


Event cocktails, refreshments and networking

Day two - Aged Care



Registration opens & pre-event networking


Welcome to The 8th PASA Health & Aged Care Procurement Conference 2023 – DAY TWO

Executive Summary of Day One & preview for Day Two 

Jonathan Dutton FCIPS – CEO, PASA



A financial analysis of the parlous state of the aged care sector post Royal Commission 

Recent research and financial insight by ‘Stewart Brown’  indicates real and sustained financial pressure on aged care provider’s bottom-lines as standards are driven upwards and the skills shortage continues to bite. Ultimately, we currently have a financially deteriorating aged care sector with many providers struggling to remain viable and this continues to put pressure on the providers ability to provide quality care and meet the ever-increasing regulations. 

This situation is not good for anyone: least of all residents and families. Whilst the bigger question of long-term financial sustainability of the sector is discussed by key stakeholders, in the meantime there is much for procurement and finance managers working in the sector to focus on – to realign commercial models with rising standards, consider all costs and forge a commercial strategy to underpin long term viability. 

Stuart Hutcheon, Managing Partner, Stewart Brown 

9.55am – 10.30am 

Empowering Aged Care providers to deliver exceptional care with smarter Procurement

Understanding the challenges currently facing the Aged Care Industry particularly with the commercial reforms and inflationary pressures challenging the reform agenda is key to developing new economical models.

KPMG will share their global health sector learnings and Insights that have driven new thinking and innovation and offered pragmatic ways that procurement can drive real value and change

Nicki Doyle – Lead Partner – Health, Ageing & Human Services, KPMG

Nicole Aspray – Director, Sourcing & Procurement Advisory (Health), KPMG 


Morning coffee break and networking

11am – 11.30am 

Aged Care in financial crisis: can procurement stem the tide?

As government regulations impose additional costs on the aged care sector and inflationary pressures bite, the industry’s profit margins plummet to near historic lows – or even towards losses.  

Other primary pressures include critical nursing staff shortages, changes to Allied Health reimbursement and a trend to aged care in the home. 

Procurement’s contribution to the bottom line has never been more important, but will it be enough to make a difference?

Chris Heptinstall- CPO, Uniting Care NSW

11.30am – 12 noon 

Securing VALUE over COST in aged care procurement 


Category focus segment: 



The Invisible Element of Care

The benefits of clothing are often underestimated. This is especially true in the Aged Care environment. We explore how laundry can impact care beyond infection control and how small changes can improve residents’ well-being, operational efficiency and cost base in a ubiquitous category. 

Steve Borg, head of customer engagement, Aqualogic 


Bed Automation:  

Revolutionizing Pressure Injury Prevention and Staff Safety & Workload in Aged Care 

The Burling Turn Assist Bed is an innovative solution in aged care that reduces injury risk and reduces staff workload. With the press of a button, the bed gently enables residents to reposition, reducing the physical demands and ongoing workload for care staff as well as the incidences of pressure injuries and skin tears on older residents. Testimonials from both staff and residents attest to the bed’s efficiency, making it a valuable investment in better quality care and staff safety.

Anthony Burling, Managing Director, Burling Aged Care Solutions 


Food & Catering: A stakeholder view on how to buy better?

A key procurement stakeholder for a major aged care provider offers a viewpoint and 5 Tips on how to buy food & catering better and, at the same time, outlines the pros & cons of insourcing v outsourcing food production specifically for aged care residents. 

Ian Tice, Corporate Executive Chef & Hospitality Mgr, RSL Life Care 


Food & Catering:

Choosing the right kitchen equipment as an in-house provider 

Looking after residents in aged care facilities is multifaceted. As well as accommodation, healthcare and activities, there is the small matter of providing nutritious and nourishing food; and the right food to the right resident at the right time. 

At Comcater, we believe that every single Aged Care resident should have access to delicious and nutritious food that is prepared easily, efficiently and cost effectively, allowing for operators to improve their offering and grow their business in much the same way.

From the receipt of food at the loading dock through to the delivery of meals, Comcater offers a one-stop shop of all the commercial specialist equipment and expertise to help you enhance resident satisfaction and operational efficiency as an in-house provider.

Peter Grant, National Key Accounts Manager, Comcater 


LUNCH BREAK with open networking and  Chris Heptinstall book signing in the lobby 

1.30—2pm Category focus (cont) 

Key subcontract services for in-home aged care – a view from the coalface.

Chronic staff shortages, government funding changes, new award requirements, and ever-increasing regulation in response to the Royal Commission has created the ‘perfect storm’ when it comes to finding subcontractors for in-home care clients.  Not to mention the extra difficulty finding suppliers in ‘thin markets’ for clients who live in rural and remote areas. 

This presentation will give an overview of current strategies, tips and tricks on essential spend lines for key service categories for aged-care providers such as home & garden maintenance, domestic assistance, personal care, allied health and client transport. 

James Elam, Head of Procurement & Facilities, Integrated Living 

2pm- 2.30pm 

Category Management Focus: Best practice buying of pharmaceuticals.  

NSW HealthShare explain exactly how they have set and re-set their model for best buying of pharmaceuticals (as perhaps the largest buyer in the southern hemisphere) within the context of how the pharma and health sectors work in Australia. 

They will also cover why they set up their pharma contracts in a certain way, their inbound risk management strategies, contingency planning and how they manage shortages. 

So, what is best practice in this vital category, the optimum procurement strategy, and given how one of the very biggest buyer’s is routinely approaching the spend category, what is your best approach?  

Susie Giddey – Head of Category Management,

Noman – Senior Category Manager, Pharmaceuticals 

NSW HealthShare  

2.30pm – 3pm

Nursing contractor supply: The contract/ labour hire market for nurses and health workers in aged care – the Top 5 pitfalls today 

The market for nurses and support staff throughout the sector is fragile. 

So, selection of the right labour hire ‘partner’ is more important than ever – indeed choosing a partner and not an agency is the first step. 

Secondly, the structure of your arrangements with your partner is also critical – understand the Top 5 pitfalls to avoid when choosing your next ‘partner’,

And how to ensure a seamless supply of health workers at call for, achieving your organisations’ resident and community care goals . 

Jelena Giro, Director, Altaira Nursing Services

3pm-3.15pm Afternoon Tea 


Transformation in Practice: Aged Care 

Procurement Transformation – a Australian Unity Case Study:

The first hurdle in any procurement transformation programme is to build and win the business case. 

Thereafter, the work only gets harder – encapsulating people, process and technology pillars that transform supply-side management and its outcomes. By far the most difficult element is the people and change management challenge. 

Understand the inputs and the outputs from one procurement team that had been through the process and thrived. 

Andy Bee, Group Procurement Manager, Australian Unity 

4pm – 4.30pm 

How to achieve a rapid cost-out programme that builds standards and does not diminish them?


Awaiting approval 


Executive summary and close of conference

Jonathan Dutton FCIPS – CEO, PASA

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A look back at last year.

What people say about our events.

The PASA conference was the best conference I had attended in many years – many practical advice and applications that my team and I can put to use straight away, a great investment of our time.

Procurement Professional

It was great to hear a wide range of presentations from a diverse mix of speakers, especially in person.

Procurement Professional 

I very much enjoyed the depth and variety of skills experience of the presenters.

Procurement Professional

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The 8th PASA Annual Health & Aged Care Procurement Conference.


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