Supply Chains Lacking In Operational Maturity – Accenture Research


A new report from Accenture – Fast-Track to Future-Ready Performance – Supply Chain Operations, which surveyed supply chain leaders on their level of operational maturity.

The pandemic has exposed just how much the supply chain can make or break a company’s success – and has revealed some concerning vulnerabilities, while also moving the Chief Supply Chain Officer to the forefront of change.

Key findings from the report are as follows:

  • 81% of supply chain leaders say that the pandemic has been their organisation’s greatest stress test and has revealed that supply chain operations are in urgent need of becoming more relevant, resilient, sustainable, and responsible.
  • 81% of supply chain leaders agree that they are facing technological change at unprecedented speed and scale, however, only 4% identify their enterprise as future-ready in their operations. Given that the supply chain is the lifeline of the business, all eyes are on its transformation. Every decision must be grounded in customer needs and environmental and social responsibility—from sourcing to third-party logistics partners.
  • Progress is being hampered by a lack of visibility across the value chain as well as by significant resource, technology and funding limitations. Supply chain functions are still constrained by aging legacy technology and lack of data-driven insight to predict and monitor action along the supply chain. This is preventing supply chain leaders from reinventing how they source, plan, manufacture, distribute and recycle products.

Jordan Griffiths, Accenture Operations Lead for Australia and New Zealand provided the following comments on the challenges facing Australian supply chains and how they can improve their operations maturity.

“In Australia, the pandemic exposed a concerning level of reliance on global supply chains, which were significantly disrupted when manufacturing in critical import nations such as China, South Korea and India came to a halt.  Australia is the last mile in the global supply chain and there have been significant delays and shortages to support our growing economy.  A key example of this is the global semiconductor shortage, with supply heavily concentrated in China and Taiwan, continuing to impact a number of sectors across the domestic and global economy. Like many of its counterparts, Australia is recognising the need to enhance our local supply chain and manufacturing capabilities, to lessen reliance on other countries, and move the country forward. However, in order to do this – we need intelligent and mature operations, backed by research from our world-class universities, and an innovation mindset across our key growth industries.” said Jordan Griffiths, Managing Director of Operations, Australia and New Zealand.

“Australia has the resources and capability to lead the charge in digitally-driven manufacturing and establish supply chains that are enabled by progressively more sophisticated technology, talent, processes and data insights. Australian supply chain leaders can play an invaluable role in driving the digital transformation of an entire business ecosystem, but also play a role in sustainability and resilience, local supply diversity and new ways of working. We have an amazing ecosystem and work must continue to be aligned on outcomes and objectives so that no aspect of the supply chain is hindered by aging legacy technology or a lack of holistic technology strategy.”

“There are so many examples of great Australian ingenuity and innovation that we need to foster and scale.  Our recent push into clean hydrogen manufacturing, explorations on new green steel manufacturing and our ever-expanding cloud-based software and platform business start-ups.  Australian supply chain leaders are increasingly leveraging a cloud-first approach to local supply chain optimisation.  Cloud provides secure, flexible computing capabilities to help supply chain organisations operate at speed and scale. Our research shows that the public cloud can drive significant carbon reduction in the form of a 5.9% decrease in total IT emissions or nearly 60 million tons of CO2 globally per year.

“It is also crucial for supply chain leaders to implement a data-driven operating model to make better decisions within supply chain operations and across the business. Powerful data and analytics can enable organisations to be more predictive, targeted, and agile in their supply chain operations and better able to view every decision through the lens of relevancy, resiliency, and responsibility.  It’s time to work together and refresh our existing supply chains”.

About Author


PASA (Procurement and Supply Australasia) is the leading provider of information, education and networking opportunities to procurement professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, training, awards and PASA CONNECT membership network. PASA is a trading name of BTTB Marketing Pty Ltd. BTTB Marketing has operated under the BTTB, CIPSA Conferences and PASA names for over twenty years.

Leave A Reply