PODCAST: The 2019 Deloitte CPO Survey Word of the Year: Complexity

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Guest: Ryan Flynn, Principal & Co-author, Deloitte 2019 CPO Survey, Deloitte Consulting

“The ‘complexity masters’ have taken the transactional side of procurement and turned it into a well-oiled machine, a combination of operating models and digital strategies, so that they can focus on those areas where they can drive the most value.”

The annual Deloitte Global CPO survey is one of the most anticipated reports of the year. In this year’s report, the 11th annual, the authors took a different approach than they have in the past, calling out a single word of focus: complexity. Ryan Flynn is a Principal at Deloitte Consulting with 14 years of experience helping global companies improve their sourcing and procurement efficiency and effectiveness.

Despite the fact that so many things seem to remain the same in procurement year after year, Ryan observes that his team is seeing movement – and fortunately, we are moving in the right direction. Procurement’s scope is shifting, as is our attitude towards ‘good’ risk. Of course, there is still plenty of work to be done, and nothing ever remains the same.

In this conversation, Ryan talks about:

  • The difference between ‘good’ complexity and ‘bad’ complexity, and why procurement should be careful about what we wish for
  • Whether increased complexity helps (finally) make the case for procurement to take a larger role in risk management
  • What makes a company a ‘complexity master’
  • Why procurement needs to be deliberate in our plans for increasing influence and delivering value

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