Serko & Troovo Partner To Streamline Travel Booking & Payment Processing


Author: PASA

Serko and Troovo Technologies have agreed a partnership to provide the world’s only fully virtualised travel transaction process.

The combined capabilities ensure that booking and changing travel arrangements using Zeno requires no human intervention by the travel management company to process or finalise. The partnership will provide travel companies and corporations a fully integrated and virtualised travel booking, processing and payment system.

Travel and payment transactions generated through Zeno will now be able to be virtually processed by Troovo’s Robotic Process Automation (RPA). For Zeno travel management partners this means their operational staff and travel consultants can focus on service and support for travellers, leaving the processing of bookings and related data inputs to be done through Troovo’s robotics.

Darrin Grafton, Serko CEO said: “Serko is delighted to partner with Troovo to provide a travel booking and processing platform like no other in the industry. Serko’s next generation booking platform, Zeno, combined with Troovo’s powerful robotics, gives our travel management partners the best solution for servicing their customers seamlessly and cost-effectively.”

Kurt Knackstedt, Troovo CEO said: “Troovo’s global, modular and cloud-based RPA engine is the perfect complement to Zeno. This exciting partnership enables travel management companies across all markets to scale up their use of new technologies without having to rely on manual mid-office systems or clunky, script-based automation routines to try and support their bookings. It’s a win-win for all partners and will quickly become the de facto benchmark for how the next evolution of travel and payment booking and processing should be measured.”

The partnership draws on the strengths of both organisations in a unique way, giving Zeno partners the ability to virtually and robotically fulfil bookings made in Zeno without having to change existing systems, workflows or platforms. Troovo’s modular approach to delivering RPA solutions to the post-booking process will give Zeno-powered travel management companies complete flexibility to utilise robotics across any type of Zeno booking, change, update or re-ticketing scenarios.

The partnership will also see Zeno leveraging the new Troovo Payments module, offering the world’s first, fully robotic virtual payments capability supporting any booking type or payment provider.

Serko and Troovo have also fully embraced and are at the forefront of new content and distribution capabilities such as IATA NDC, offering TMC customers the ability to scale up multi-channel booking capabilities without having to completely change the way they operate on the back end. The power of this new partnership is also bolstered by their respective awards at the BTN Innovate 2018 event on October 30, where Troovo was awarded Business Travel News’ Business Travel Innovation of the Year and Serko Zeno was awarded the BTN Innovate People’s Choice Award.


About Serko
Serko is a leading travel and expense technology provider, used by over 6,000 corporate entities and Travel Management Companies (TMCs) who combined book more than AU$6bn of travel a year through Serko’s platforms. Zeno is Serko’s next generation travel management application, using intelligent technology, predictive workflows and a global travel marketplace to transform business travel across the entire journey. Listed on the New Zealand Stock Exchange Main Board (NZSX:SKO) and the Australian Securities Exchange (ASX:SKO). Serko supports customers in 35 countries worldwide, with its HQ in New Zealand, and offices across the US, Australia, China and India. Visit for more information.

About Troovo
Troovo makes travel and payment transaction processing entirely virtual with Robotic Process Automation (RPA). The RPA software that Troovo provides replicates the time-consuming work a person would normally have to do, taking away the laborious task of data entry and grunt work of processing travel and payment transactions. Troovo’s core customer base are high volume transactional operations which see the benefit of using sophisticated yet easy-to-deploy robotic solutions. These include travel agencies, travel management companies, online travel agencies, airlines and corporate procurement and purchasing. Troovo is a completely cloud-based, SaaS platform, and is an Australian company with offices in Sydney and Melbourne.

About Author

Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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