PASA Premier Confex series: Spotlighting Martin Grunstein keynote session: The Total Customer Experience


We are delighted to announce that Martin Grunstein – The Customer Service Expert – will be providing a keynote session at the PASA Premier Confex in Sydney and Melbourne

About Martin

Martin’s outstanding results with over 500 companies across over 100 industries have made him Australia’s most in-demand speaker on Outstanding Customer Service.

He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.
Martin doesn’t hype people up, he teaches techniques and how to apply them to your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.

Most importantly, Martin believes that entertainment is the best form of education and in his spare time he has written comedy professionally. Martin’s keynote presentation will make you laugh however, it’s the results you get from the techniques he delivers that will keep you smiling.

What people are saying about Martin:

“I was expecting brilliant things and you exceeded my expectations” Steve Sampson, General Manager, Choice Home Loans

“There definitely has been an impact on the business because when we are having conversations about customers and their expectations Vs deliverables, the team that attended our national conference refer back to your session. Its great that we are starting to see the focusing on margin expansion and not purely selling on price.” Brian Cohalan, Managing Director – New Zealand, Johnson Controls

Martin’s down to earth and practical delivery cut through to each and every participant in the room, delivering them with a highly energetic series of core messages …The feedback was nothing short of excellent!” Stuart Budge, General Manager, Premium Floors Australia

Did we mention our ‘super-low prices’?

In keeping with the PASA philosophy of providing opportunities to as many procurement professionals as possible, the ticket prices have been set at record low-levels. Unlike other conference providers, we won’t sell you tickets at over $2,000 for two-days of single stream programming. We have a range of ticket options available, with our highest priced ticket being less than $1,000. Further extensive discounts can be obtained for buying multiple tickets, or for PASA Connect members.

Check out the pricing options here

3rd Annual PASA Awards

The PASA Procurement Awards were launched in 2016 to identify and recognize those organisations, from both the buy and supply sides, who have demonstrated excellence in their service delivery. In 2016 the awards focussed on ‘entrepreneurialism’, while the 2017 awards focussed on ‘collaboration’.

The 2018 Awards will focus on the 2018 theme of ‘Improving Customer Experience’

For further information on the awards please click here

Click here to register for Sydney

Click here to register for Melbourne

Click here for Awards Nomination Form


About Author

Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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