Why should procurement professionals care about ‘Improving Customer Experience’?


Delivering our ‘customers’ (internal stakeholders and suppliers) a positive experience is essential to driving increased value creation

PASA Premier Confex is coming to Sydney in October & Melbourne in November

Responding to demand, we are running two Premier ConfeXes in 2018, on 23 & 24 October in Sydney and on 20 & 21 November in Melbourne. The two events are themed the same and have largely the same programmes.

How are others lifting their game?

The PASA Premier ConfeX programmes in Sydney and Melbourne feature a plethora of case studies from procurement leaders who have recognised the need to focus on ‘Improving their Customers Experience’.

Hear from organisations such as Compass Group, SA Power, Watercare Services, Health Purchasing Victoria, NARTA, Monadelphous, The Dept of Justice and Deregulation (VIC), and Opal Aged Care.

These case studies, combined with sessions from a diverse range of subject matter experts, will provide procurement professionals with insights and practical tools to help them lift their game.

Did we mention our ‘super-low prices’?

In keeping with the PASA philosophy of providing opportunities to as many procurement professionals as possible, the ticket prices have been set at record low-levels. Unlike other conference providers, we won’t sell you tickets at over $2,000 for two-days of single stream programming. We have a range of ticket options available, with our highest priced ticket being less than $1,000. Further extensive discounts can be obtained for buying multiple tickets, or for PASA Connect members.

Check out the pricing options here

3rd Annual PASA Awards

The PASA Procurement Awards were launched in 2016 to identify and recognize those organisations, from both the buy and supply sides, who have demonstrated excellence in their service delivery. In 2016 the awards focussed on ‘entrepreneurialism’, while the 2017 awards focussed on ‘collaboration’.

The 2018 Awards will focus on the 2018 theme of ‘Improving Customer Experience’

For further information on the awards please click here

Awards Nomination Form




About Author

Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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