How your stakeholders view procurement will often be driven by their experience of dealing with you
When I announced ‘Improving Customer Experience’ as the theme for the 2018 PASA Premier ConfeX series a few months ago, I was delighted to hear from a number of procurement leaders who were thinking along similar lines. Better still, some of them had already put initiatives in place that resonated strongly with the theme. Come along to the Premier Confex in Sydney in October or Melbourne in November to hear how:
- Compass Group Australia has developed, a truly customer-focussed Supply Chain operational support centre that represents the ‘front face’ of supply chain to its customers
- How SA Power Procurement has become a Trusted Business Partner, how it did it, and what success looks like
- How Watercare Services from Auckland delivered greatly improved customer experience by adopting ‘agile’ methodologies
Plus a number of other case studies from Health Purchasing Victoria, NARTA, Monadelphous, Opal Aged Care, The Victorian Dept of Justice and Regulation and more.
Combined with an extensive range of expert procurement and non-procurement speakers, investing your time attending either he Sydney or Melbourne events will the best decision you make this year.
I look forward to seeing many of you there,
Did we mention our ‘super-low prices’?
In keeping with the PASA philosophy of providing opportunities to as many procurement professionals as possible, the ticket prices have been set at record low-levels. Unlike other conference providers, we won’t sell you tickets at over $2,000 for two-days of single stream programming. We have a range of ticket options available, with our highest priced ticket being less than $1,000. Further extensive discounts can be obtained for buying multiple tickets, or for PASA Connect members.
Check out the pricing options here
3rd Annual PASA Awards
The PASA Procurement Awards were launched in 2016 to identify and recognize those organisations, from both the buy and supply sides, who have demonstrated excellence in their service delivery. In 2016 the awards focussed on ‘entrepreneurialism’, while the 2017 awards focussed on ‘collaboration’.
The 2018 Awards will focus on the 2018 theme of ‘Improving Customer Experience’
For further information on the awards please click here