Travel Managers: Ever NOT Sent A Travel Report & Nobody Noticed?


Authors: Koby Brice (Senior Director, Program Management, Asia Pacific) and Kerstin Sautter (Global Program Director) at Carlson Wagonlit Travel

A couple of weeks ago, a colleague played us a video of Japanese organizing guru Marie Kondo working her magic. We watched, mesmerized, as she conjured the most neatly organized closet from what looked like a department store hit by a hurricane. She started by asking the owner of said closet to imagine her “ideal lifestyle,” and then proceeded to discard everything that didn’t fit.

This is a sound philosophy. At work, too. Particularly in the complex, data-heavy world of business travel. And one area especially ripe for a good decluttering is corporate travel reporting.

Just like a closet filled with clothes rarely – or never – worn, many travel reports are never read.

It’s not all that surprising. After payroll, travel expenses are the second largest controllable expense for many businesses. So there’s a huge demand for travel data across organizations, that travel and procurement managers are tasked with delivering.

We work with many of the world’s biggest organizations with best-in-class travel programs. We often hear from their travel managers how they have dozens of people come to them with ad-hoc requests for travel data. Finance might ask for data on total travel spend. Sales might ask for reports on all non-compliant travelers. Security wants traveler-tracking information. And so on.

When you consider all the different people with a stake in travel, and the fact that travel data can be sliced and diced in so many different ways, travel managers overseeing large travel programs can end up with a hundred reports flooding their inbox every single month.

Here’s a fun story: we recently met a travel manager who told us about a conversation with his sales director. That sales director had noticed that a report about his team’s online booking tool (OBT) adoption landed in the department’s shared mailbox every month. What was he supposed to do with these reports? The last eight had not even been opened! Upon investigating, they found that these reports had first been requested by the previous sales director six years ago, when the department’s OBT adoption was just 10%. Now, with OBT adoption at over 70%, the reports weren’t offering much actionable information.

The travel manager quickly discovered that the problem went far beyond Sales. He audited all the travel reports: some had almost identical data, others were no longer relevant, and many were adding no value. The company ended up axing more than a third of the reports.

A good way to start the cull is to ask the following questions:

  • Does this report help us change traveler behavior?
  • Does it help us manage our travel policy?
  • Does it give us give insights into compliance?

If the answers are no – delete.

And stakeholders should be empowered to access travel data. Tools like CWT AnalytIQs are easy to use and can be navigated by people who aren’t travel or procurement professionals. You can give all the business unit heads in your organization access to the platform, restricting them to the relevant data sets. They can then generate the reports they need, whenever they need them, themselves, sparing you ad-hoc requests and an inbox bursting at the seams.

Fewer reports mean that you spend less time compiling and analyzing spreadsheets that don’t generate actionable insights. (Or ignoring them.) Instead, you can use your time more profitably.

Less clutter also means it’s easier to find the important data you need, when you need it.

And of course, you’ll be one step closer to achieving Zen.


About Carlson Wagonlit Travel
Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travelers to fill more than 260 Boeing 787s and 100,000 hotel rooms – and handle 105 events. We operate in around 150 countries, and in 2017 posted a total transaction volume of more than US$ 23 billion.


About Author

Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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