Demand For Tech In Travel Industry Continues To Grow


Author: PASA

Amadeus, a leading technology partner for the global travel industry, has reported strong performance in the first three months of the year. This was supported by the timing of Easter, the consolidation of Navitaire in late January 2016 and a positive foreign exchange effect. In IT Solutions, Passengers Boarded [1] increased 24.6% to 339.6 million.

Luis Maroto, President & CEO of Amadeus, commented: “Amadeus’ core businesses performed well in the first quarter of 2017. In our Distribution segment, revenue grew by 11.4%. This was in part due to travel agency air bookings growing consistently across all regions, contributing to an improvement in our competitive position of 0.9 percentage points, now at 43.5[2]%. Growth in travel agency air bookings was positively impacted by a higher number of working days in the period, mostly due to the timing of Easter.

“Our IT Solutions segment grew 12.3% in revenue and 24.6% in passengers boarded. At the end of March, 192 customers had contracted either of the Amadeus Passenger Service Systems, with 178 of these customers having already implemented them.”

Latin America, Asia & Pacific and North America registered the strongest growth, of 19.9%, 11.7% and 12.0% respectively.

Over 70% of airline bookings processed through the Amadeus system in the first quarter were with airlines that had content agreements with Amadeus.

In addition, Emirates signed-up for and implemented ancillary services. As a result, travel agents connected to Amadeus can select Emirates seats at the time of purchase thanks to Emirates advanced seat reservation.

IT Solutions

  • Revenue grew 12.3%
  • Amadeus passengers boarded increased 24.6%, to a total of 339.6 million

Travel Intelligence

Amadeus launched Productivity Tracker, the latest solution in the Amadeus Agency Insight Suite, globally in March. This new solution uses data analytics to identify areas for operational improvement and empower agencies of all sizes to make more effective decisions. Agencies can, for example, detect process inefficiencies and take corrective action.


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  1. [1] Passengers boarded (PB): actual passengers boarded onto flights operated by airlines using at least Amadeus Altéa Reservation and Inventory modules or Navitaire’s New Skies solution.[2] Competitive position is measured as our TA air bookings in relation to the TA air booking industry, defined as the total volume of travel agency air bookings processed by the global Central Reservation System (CRS). Excludes air bookings made directly through in-house airline systems or single country operators, the latter primarily in China, Japan and Russia.
  2. Excluding after-tax impact of the following items: (i) accounting effects derived from PPA exercises and impairment losses, (ii) non-operating exchange gains (losses) and (iii) other non-recurring items.

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