QTravel takes out top travel programme award

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QTravel, an initiative of Queensland Government’s Procurement Transformation Division, has taken out the top award at the 2015 BTTB Travel Management Awards.

Beating off strong competition from Monash University and the University of Adelaide, Jim Gatt, Travel Category Manager for QTravel was presented with the BTTB award for Travel Programme of the Year by Stephen Limbrick, Executive General Manager Customer and Commercial at Qantas – the sponsor of the main award. With the awards entering its eighth year, QTravel joins an illustrious group of former winners, including Worley Parsons, Pacific Brands, BAE Systems, United Group, and last year’s winner, Brambles.

With almost 7,000 people arranging travel for more 60,000 Queensland Government staff and citizens every year, implementing a system of this size and scale across government agencies was a challenging and ambitious task. The judges’ decision highlighted the significant changes made to government travel through QTravel, and how the project team took an incredibly diverse set of stakeholders on the journey with them.

Forty-five government agency groups with vastly different travel needs were identified – from transporting hospital patients for treatment, transferring prisoners, hosting trade delegations, supporting community services and disaster recovery management, through to standard corporate travel.

In the last year QTravel has:

  • Established a new tri-party arrangement bringing a fit-for-purpose, customer-focused solution across three key areas – travel management services (provided by Corporate Travel Management), an online booking tool (delivered by Serko) and an accommodation broker (Lido) – to meet the diverse needs of 45 government agencies
  • Rolled-out the new system in under 12 months
  • Reduced booking times from up-to four days, to a maximum of four minutes
  • Moved substantially from ‘fully flex’ to ‘saver’ fares
  • Introduced comprehensive reporting and business intelligence functions allowing management to pinpoint inefficiencies, and establish mitigation strategies to change behaviour and realise savings
  • Achieved a 91% online adoption rate.

The judges were unanimous in their view that QTravel was the worthy winner, and added that entries from Monash University and the University of Adelaide were also excellent.

BTTB Awards - Campus Travel - 1078Monash University’s programme was also recognised with one of their key suppliers picking up the award for Travel Partner of the Year. Campus Travel, part of the Flight Centre Group, took out the award for best supplier partner, for its outstanding work in support of the Monash University programme.

The awards were presented at the BTTB Travel Management Awards dinner – the highlight of the annual BTTB Travel Management Conference, held from 6-7 May at the Australian Technology Park in Sydney.

Nigel Wardropper, Managing Director of BTTB said “I would like to congratulate both QTravel and Campus Travel on their achievements. The programmes provided outstanding examples of good category management and customer service respectively.”

The BTTB awards dinner was kindly sponsored by QBT and Amadeus.

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Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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