ITM: Buyers should take lead in new expense management tech

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A study from ITM and expense management firm Traveldoo has that found 46 per cent of companies still use a manual process to claim expenses. Results were published in the white paper Joined up thinking: End-to-end travel and expense integration, and beyond.

ITM CEO Simone Buckley said: “The survey highlighted the opportunity for travel managers to elevate their status within the organisation by proposing and leading change across the business beyond the traditional travel role, to encompass all areas included in the full end-to-end solution.”

Of 80 UK travel managers surveyed:

* 84 per cent have different technology systems for travel and expense.

* Of these only 17.5 per cent are integrated.

* Only 22 per cent had implemented an end-to-end travel and expense solution.

* Just 34 per cent of those who hadn’t were planning to do so.

ITM said that for a successful implementation of an end-to-end solution there needs to be engagement with other departments including finance, expense management, IT, HR, audit, risk, security and internal communications.

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