What You Need To Know About Cancellations


Author: PASA

SureSave, the leading provider of travel assistance and insurance in the agency channel, is encouraging all agents and travel managers to advise their customers to purchase travel insurance that includes cancellation at the same time as booking their travel plans.

Results of the 2018 SureSave Travel Insurance Index* reveals that 41% of respondents booked their last overseas trip with a travel agent (in-store, over the phone, or via email). Of those Australians who purchased with a travel agent, a whopping 91% said their agent explained the benefits of purchasing travel insurance at the same time as booking their holiday/travel plans.

Matt Endycott, Head of Agency Sales at SureSave says, “Agents are clearly very aware of the crucial role that they play, ensuring that travellers are adequately covered and educated on the policy options that best suits their needs, which is very positive to hear directly from Australian travellers,” said Endycott.

The results also reveal that 32% of Australians booked their travel insurance policy on the same day that they purchased their travel plans, whilst 32% booked their policy within seven days of purchasing their travel plans.  Meanwhile, 30% waited more than seven days after booking their travel plans.

“Many customers don’t realise the major advantages of purchasing travel insurance at the first stage of the travel booking process, however it could be hugely beneficial as it can end up saving thousands of dollars.”

Events you might not know you could be covered for under cancellation:
If cancellation is purchased, some plans cover for certain events, including:

  1. If a policy holder is made redundant from a full-time or part-time permanent position before their trip starts.
  2. If a policy holder has their pre-approved leave cancelled before the trip begins.
  3. If a policy holder’s travelling companion or someone at home becomes sick, injured or 
dies, including someone temporarily managing your business interests.
  4. If a policy holder’s home in Australia is severely damaged by a natural disaster, severe weather, or fire.
  5. If a policy holder’s travel services provider (airline, hotel, bus company, cruise ship etc) becomes insolvent.

*SureSave’s 2018 Travel Insurance Index is the company’s seventh consecutive annual independent research project.  The SureSave Travel Insurance Index is an annual, independently commissioned piece of research, involving 1,000 respondents in Australia. For more information on SureSave, please visit https://www.suresave.com.au/. SureSave is a leading travel insurance provider that offers ‘help that’s designed for travellers’. SureSave provides World Assistance through its agent support team, claims and in-house 24/7 Emergency Assistance operation, ‘WE Assist’. SureSave covers more than 300,000 travellers each year in Australia and is a Coverholder at Lloyd’s.

About Author

Procurement and Supply Australasia (PASA) is the leading provider of information and education to procurement and supply professionals throughout Australia and New Zealand. PASA supports the largest community of engaged procurement stakeholders in the region, through its renowned series of events, publications, awards, plus various community and network building activities. PASA is a trading name of BTTB Marketing, for many years recognised as the leading producer of conferences and events for the procurement profession in Australia and New Zealand. Whether producing under the BTTB, CIPSA Conferences or now PASA brands over the last ten years, our events have consistently led the market in terms of both educational and networking opportunities.

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