The PASA Procurement Awards were launched in 2016 to identify and recognise organisations, from both the buy and supply sides, who have demonstrated exceptional qualities relating to the annual PASA theme.
This year our focus is the PASA ‘Best example of improved customer experience Award’. In 2016, we had ‘Entrepreneurial Procurement’ and in 2017 the focus was on the ‘Best Collaboration Initiative’.
Right now, we have five buyer finalists and three supplier finalists for the 2018 Procurement Awards. These finalists will “pitch” their submission to the audience at Melbourne Confex today and the audience will vote on the winner using an app.
Awards Categories – there will be two awards:
1) Best example of improved customer experience (Buyer award)
This award is open to the procurement team that demonstrates the best example of improved customer experience. This may refer to how procurement is lifting its game to provide better experiences to either internal stakeholders or suppliers.
2) Entrepreneurial Supplier of the Year
Best example of improved customer experience (Buyer award) nominations:
‘The Reigniting of e-Procurement at Griffith University’ is the submission. The Griffith Procurement team was established in late 2016/early 2017 to provide a fresh, category-driven procurement methodology to the University. This three-person team superseded the previous, singular Procurement representative the University only employed to deliver the required tender process. The procurement project established by the new team and University management would create three core tenants that would drive strategy over the following 3 years of the project life; Rationalise Suppliers, Consolidate Spend, Drive Savings and Value for Money.
The concept of Procurement within Marketing & Services at Cochler was in its infancy. It was largely associated with Direct requirements, little to do with Services and if so probably heavily cost focused. Within six months the team has been able to shift that gauge from transactional to trusted partner (Appendix A) by listening, understanding and using business language with no expectation or sense of entitlement to be an automatic invite to their table. The approach has focused on: Control – Understand the business (sit with the business) , Optimise – Maximise the current model and learn (introduction of Service Credits) , Transform – Instigate business transformation based on insights from stages 1+2 (Global RFI+RFP). In addition to the above initiatives Procurement has also supported the following Translation and Localisation requirements; Commercial support for global Translation Management Solution (TMS) an online approval platform, Established Chinese service provider panel (2) for China expansion project , BAU activity.
Since 2015 both People’s Choice Credit Union and Credit Union Australia (CUA) had been collaborating on the development of a shared services model that would be primarily set up to manage the procurement of indirect goods and services. This would initially be arranged to service both Credit Unions but with the aim of quickly expanding out into the rest of the sector (Mutual’s, Credit Unions, Building Societies), a concept that had never been applied within the Mutual’s sector previously, this had the ability to be a game changer.
Health Purchasing Victoria
Health Purchasing Victoria (HPV) is an independent statutory authority established under the Health Services Act 1988 (Vic). HPV partners with Victoria’s public health services to identify best value and procure quality goods and services with the aim of advancing safe, affordable and sustainable healthcare. HPV achieves these benefits by leveraging the combined purchasing power of the state’s 76 public hospitals and health services, as well as 40 other health-related services which provide services in areas such as aged care, community or women’s health. HPV manages state-wide contracts on their behalf – and at 30 June 2018 has approximately $1 billion in value under collective contracts. In 2016, a HPV survey of health services showed that HPV did not always understand health service needs, and more was needed to engage with our customers. That was the challenge tackled. A lack of health service engagement also contributed to a limited uptake of HPV’s collective agreements and low participation in tender reference groups.
The Star Entertainment Group
It’s an exciting time for The Star Entertainment Group (“The Star”). The Star’s vision, to become Australia’s leading integrated resort company, is supported by a multi-million dollar commitment to delivering world-class tourism and entertainment destination to the cities in which it operates. These projects will expand The Star’s assets to 12 hotels, approximately 130 restaurants and bars, while doubling our workforce. As a result, Procurement at The Star developed How To Buy – a scalable and integrated solution to support the organisation’s exponential growth. A SharePoint-based intranet portal, How To Buy steps our internal customers through The Star’s procurement process, so that they can be confident that they are buying the right thing, in the right way, at the right price.
Entrepreneurial Supplier of The Year
Winya Indigenous Furniture
Greg Welsh and Winya Furniture are the first ever Australians and Australian business and one of only ten companies globally to be Awarded by the United Nations (on Sept 24 2018) for Leadership in Sustainable Development and particularly Indigenous Empowerment. Winya took a deliberate approach to empowering the Indigenous community as part of the business. Winya took a very big step in trying to engage with remote communities where there is little or no work (and people want to stay on the land so effort was focused into designing a supply chain to help them achieve this) and put work into engaging with Prisons, as Aboriginal people represent .3% of the Australian population but 27% of those in goals (and 47% of youth in custody).
Bureau van Dijk (BVD)
In Asia Pacific region, modern slavery is not only prevalent, but it is at its most prolific – of the 43.8 million people who are victims of modern slavery around the globe, two thirds are found to be in Asia Pacific. That is why Liberty Global | Asia, a not-for-profit that aims to prevent human trafficking through legal advocacy, technological interventions, and strategic collaborations with NGOs, corporations, and financial institutions in Southeast Asia, is essential in the task of tracking down and preventing slavery. Furthermore, their work is testament to just how far-reaching these offences are, and how challenging it is to investigate and find the source of the problem. Working with NGOs and not for profits is sometimes challenging for all involved – there is an element of corporate responsibility and sensitivity to the nature of these investigations which is both inspiring to get involved with but also presents challenges which strategic collaboration overcomes – BVD looked after the area of expertise which is in providing a data solution, and allowed Liberty Global | Asia to do their vital work.
The VendorPanel platform has been widely used in addressing governance, probity and value for money in low value (below tender) procurement spend. Increasingly, though, client conversations have turned to using procurement as a tool to drive social impact and local economic development. VendorPanel has responded by working with partners in the social procurement and economic development sectors to develop marketplaces that allow government and corporate buyers to pursue policy goals – think indigenous spending targets for a state government, or a commitment to supporting local communities around a remote mining development. This has involved bringing together stakeholders such as Victoria Government and its 270 departments and agencies, the Industry Capability Network (in Victoria and NT to date), regional development agencies, and the peak bodies representing social enterprises of all types.
- Winners will be announced soon…